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Shipping & Returns

Shipping Policies

UPS Ground shipping
is our preferred method of shipping and shipping cost will depend on weight of the order. Typical time to arrive to you is 2-6 Business days after the order is processed. Tracking information is provided to you once the order is shipped.

2nd Day Air
shipping rates vary by order weight. Typical time to arrive to you is 2 Business days after the order is processed. Tracking information is provided to you once the order is shipped.

Next Day Air
shipping rates vary by order weight. Typical time to arrive to you is 1 Business day after the order is processed. Tracking information is provided to you once the order is shipped.

UPS shipping does not include Saturday delivery. There is an additional $10.00 charge for Saturday Delivery.
In some cases additional shipping charges may be applied on items that are considered oversized.
We do not ship to PO Boxes or APO/FPO Boxes.

GROUND SHIPPING MAP



Our Shipping Policy
Approximate charges for shipping are calculated at time of order. Orders placed before 1:00 P.M. EST will be shipped the same day (business days only, we are closed on the weekend) assuming items/quantities are in stock. Additional shipping charges may be applied on shipments with incorrect addresses. A $10.00 fee will be applied to any order that is shipped out and then refused by recipient. Occasionally actual shipping charges may differ depending on the quantity and size of your order; the customer would be notified for confirmation of the difference in shipping charges. Occasionally we offer free shipping on items, however we reserve the right under certain circumstances to charge for shipping on free shipping items; the customer would be notified for confirmation of this.

Our Return Policy
All returns must be issued a return authorization number. Contact customer service to receive this number before making a return: you can call (937) 312-1828, or e-mail us at sales@daymedsupply.com. Items returned for reasons other than damage or defect will be returned at the customers expense and will incur a 10% re-stocking fee. Returns must be made within 30 days of order/purchase date. Returns must be in original package. Defective items need authorization before returning and will be evaluated before credit is issued. Any product shortage, damage or shipping errors must be reported within 48 hours of receipt to receive credit. If a product was sent to you in error, we will provide you with a pre-paid shipping label for the return. No credit will be issued for product we determine cannot be resold. If you open or use the product, then we cannot take the product back for credit. The customer will be responsible for the shipping charges and handling fees when orders are cancelled after they have been shipped.
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